Terms of Service

Effective date: 2026-05-19 Last updated: 2026-05-19 Provider: Sapience Systems LLP, a limited liability partnership formed in England and Wales (LLP No. OC454938), registered office at Stoney Works, 8 Stoney Lane, London SE19 3BD, United Kingdom

These Terms of Service ("Terms") form a binding contract between you ("you", "Customer", "Subscriber") and Sapience Systems LLP ("Sapience", "we", "us") covering your use of:

• The Sapience Med desktop application for macOS and Windows (the "Software");
• Our website at https://sapience.systems and its operational subdomains, including downloads.sapience.systems and license.sapience.systems (the "Site");
• Our subscription service that authorizes use of the Software and provides license validation, updates, and email support (the "Service").

Together, the Software, the Site, and the Service are the "Sapience Med Offering".

By creating an account, downloading the Software, starting a trial, purchasing a subscription, or otherwise using any part of the Sapience Med Offering, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Sapience Med Offering.

These Terms are written to be read by clinicians, clinic administrators, and procurement reviewers. Where consumer-protection law applies (for example, California's Automatic Renewal Law or the Federal Trade Commission's "Click to Cancel" rule), nothing in these Terms diminishes any right you have under that law.

Table of contents

1. The Sapience Med Offering
2. Eligibility and account
3. Free trial
4. Subscriptions, billing, and automatic renewal
5. Refund policy
6. Cancellation
7. License to the Software
8. Acceptable use
9. Customer data and clinical content
10. Intellectual property
11. Third-party services
12. Service availability, support, and updates
13. Suspension
14. Term and termination
15. Disclaimer of warranties
16. Limitation of liability
17. Indemnification
18. Export control and sanctions
19. Force majeure
20. Changes to these Terms
21. Governing law and disputes
22. Jurisdiction-specific provisions
23. Miscellaneous
24. Contact

1. The Sapience Med Offering

Sapience Med is a desktop voice-dictation application that runs entirely on your device. Audio, transcripts, and clinical content are processed locally and are never transmitted to Sapience. The Site delivers downloads, account management, license activation, and product information. The Service authorizes your use of the Software through a license validated against license.sapience.systems and entitles you to email support during your active subscription.

A detailed description of how the Sapience Med Offering handles data is in our Privacy Policy. A description of how it interacts with the U.S. Health Insurance Portability and Accountability Act of 1996 ("HIPAA") is in our HIPAA Architecture Brief. Those documents are incorporated into these Terms by reference.

2. Eligibility and account

You may use the Sapience Med Offering only if you are at least 18 years old, have the legal capacity to enter into a binding contract in your jurisdiction, and are not barred from using the Sapience Med Offering under any applicable law. The Sapience Med Offering is intended for licensed healthcare professionals and the administrative staff supporting them; it is not intended for general consumer use.

When you create an account or purchase a subscription, you agree to provide accurate and current information (in particular, your email address) and to keep it up to date. You are responsible for safeguarding your license key and for all activity that occurs using your license. Notify us promptly at team@sapience.systems if you suspect unauthorized use.

Per-seat licensing applies. Each seat authorizes one named clinician on one device at a time. You may transfer your installation between your own devices by contacting support for deactivation; you may not share a single seat across multiple clinicians.

3. Free trial

We offer a 14-day free trial of the Software. No payment information is required to start the trial. At the end of the 14-day trial period, the Software's dictation features stop functioning unless a paid license is activated. Trial use is subject to these Terms in their entirety, except that the billing and refund provisions in §§4–5 do not apply during the trial.

We may, at our discretion, extend a trial period for an individual user; we are under no obligation to do so. We reserve the right to limit a Customer to one trial per twelve-month period, to detect and disable trial abuse (for example, creating multiple accounts to extend the trial indefinitely), and to revoke trial access at any time without notice.

4. Subscriptions, billing, and automatic renewal

4.1 Plans and pricing

We offer the subscription plans listed on the Site. The current plans are:

All prices are in United States dollars and exclusive of any sales tax, value-added tax, goods-and-services tax, or other applicable taxes, which we will add at the rates required by your jurisdiction. Prices for current Subscribers will not increase during a paid term; if we change prices, the new prices apply to the next renewal of your subscription, and we will give you at least 30 days' advance written notice by email of any price change before it takes effect.

4.2 Payment

We process payments through Stripe, Inc. By providing payment information, you authorize us, through Stripe, to charge the applicable fees, including any sales tax, to the payment method you select. You represent that you are authorized to use the payment method.

4.3 Automatic renewal — clear disclosure

Your subscription automatically renews. At the end of each billing cycle (monthly for the Monthly plan, annually for the Annual plan), your subscription will renew for an additional period of the same length, and your payment method will be charged the then-current applicable fee, until you cancel as described in §6. The renewal price and renewal date will appear in your subscription dashboard at all times, and we will send you a reminder email at least seven (7) days before any annual renewal charge.

This automatic-renewal disclosure is provided in clear and conspicuous form, and you provide affirmative consent to automatic renewal each time you commence a paid subscription, consistent with California Business and Professions Code § 17600 et seq., New York General Business Law § 527-a, and the Federal Trade Commission's regulations governing negative-option marketing (16 CFR Part 425, including the "Click to Cancel" provisions).

You may opt out of automatic renewal at any time by canceling your subscription. Canceling stops future renewals; it does not refund the current paid period (subject to §5).

4.4 Failed payments

If your payment method fails when a renewal charge is due, we will retry the charge using industry-standard payment-recovery practices over a period of up to twenty-one (21) days. We will email you upon the first failure so you have an opportunity to update your payment method, and again if your subscription is ultimately canceled because all retries failed. If all retries fail, your subscription will be canceled and the Software's dictation features will stop functioning until you update your payment method and reactivate. We will not store or retain failed payment-method details after the retry window.

4.5 Currency and chargebacks

You agree not to initiate a chargeback or payment dispute with your card-issuing bank for a charge you previously authorized except after first contacting us in good faith at team@sapience.systems to resolve the issue. Unjustified chargebacks may result in suspension of your account pending resolution.

5. Refund policy

We want you to be able to evaluate the Sapience Med Offering meaningfully before committing money. To that end:

• The 14-day free trial does not require a payment method. Use that period to determine whether the Software fits your workflow.
• Monthly plan: Because you can cancel at any time and stop the next renewal, monthly fees are non-refundable once charged, except where refund is required by mandatory consumer-protection law in your jurisdiction.
• Annual plan: We offer a 30-day money-back guarantee on your first paid annual term. If you request a refund of your first annual payment within 30 days of the charge by emailing team@sapience.systems with the subject line "Refund Request", we will issue a full refund to the original payment method, and your license will terminate on the date the refund is issued. Refund-eligibility resets after the first annual term: subsequent annual renewals are non-refundable except where required by law.

Refunds are issued to the original payment method within 10 business days of approval. We do not offer partial refunds for early cancellation of a paid term except as set out above or as required by applicable law.

Nothing in this section limits any non-waivable refund right you may have under the law of your residence (for example, the cooling-off rights of the U.K. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or analogous state consumer-protection statutes).

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current paid period; you retain access to the Software for the remainder of that period. Cancellation can be performed in either of the following ways, at your choice:

• In-app (self-service): open Sapience Med, click Manage subscription on the Plan / Billing screen. This opens a secure customer-billing portal where you can click "Cancel subscription". No phone call, no email, no support interaction is required. This method is available to every active subscriber and is intended to be as fast as the original signup; or
• By email: send a message to team@sapience.systems with the subject line "Cancel" stating that you wish to cancel. We will process the cancellation within one (1) business day and confirm by email.

Cancellation is at-will and as easy as signup, consistent with the Federal Trade Commission's "Click to Cancel" rule (16 CFR Part 425) and California Business and Professions Code § 17602(c). You will not be required to call a phone line, send a postal letter, or undergo a "save" conversation as a precondition of cancellation. You will not be enrolled in a new subscription, upsold to a different plan, or required to acknowledge multiple confirmation screens as a precondition of cancellation.

After cancellation, you may continue to use the Software through the end of your current paid period. After that period, the Software's dictation features will stop functioning, but the Software will remain installed on your device and your local data files (dictionary, corrections, snippets, settings) will remain in place. You may delete those files at any time using the Software's "Delete all local data" function. You may resume your subscription by purchasing a new license at the then-current price.

7. License to the Software

Subject to your compliance with these Terms and your timely payment of all applicable fees, Sapience grants you a non-exclusive, non-transferable, revocable license to install and use the Software for the duration of your active subscription, on the number of devices equal to the number of seats you have purchased.

Your use of the Software is additionally governed by our End-User License Agreement ("EULA"), which is incorporated into these Terms by reference. In the event of any inconsistency between the EULA and these Terms, these Terms control as to subscription, billing, refunds, and cancellation; the EULA controls as to the technical scope of the software license, restrictions on reverse engineering, and disclaimers regarding clinical decision support.

8. Acceptable use

You agree that you will not, and will not permit any third party to:

• Use the Sapience Med Offering in violation of any law, regulation, or court order, including without limitation HIPAA, the General Data Protection Regulation, state consumer-health-data laws, or any applicable export-control or sanctions regulation;
• Use the Software to commit fraud, harass, defame, intimidate, or violate the privacy of any individual, including any patient;
• Use the Sapience Med Offering to provide unauthorized speech-to-text or transcription services to third parties as a service distinct from your own clinical or professional practice;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, internal architecture, or trade secrets of the Software, except to the extent this restriction is prohibited by applicable law;
• Probe, scan, or test the vulnerability of the Site, the license-validation endpoint, or any other Sapience-operated system, except under a coordinated-disclosure agreement we have authorized in writing;
• Interfere with, disrupt, or impose an unreasonable load on the Site, the license-validation endpoint, or any other Sapience-operated system, including by automating excessive license-validation calls;
• Resell, sublicense, rent, lend, or distribute the Software or any portion of the Sapience Med Offering to third parties;
• Use the Software to handle data that is unlawful for you to handle in the first place;
• Misrepresent your identity, your professional credentials, or your authority to enter into these Terms on behalf of any organization.

A material breach of this section is grounds for suspension under §13 and termination under §14.

9. Customer data and clinical content

The Software is architected so that patient audio, transcripts, and clinical content remain on your device. We do not create, receive, maintain, or transmit any such content on your behalf. As a result:

• You alone determine what content to dictate, what content to retain, and what content to transmit through your own systems (your EHR, your email, your messaging tools).
• We are not a HIPAA Business Associate to you or to any Covered Entity for which you work. See HIPAA Architecture Brief for the full reasoning.
• Your obligations under HIPAA, state medical-records law, 42 CFR Part 2 (if applicable), and any other law governing your clinical work are entirely your responsibility. These Terms do not alter, reduce, or transfer any such obligation.

The narrow categories of personal information we do collect from you (your email address, name and clinic name if you provide them, billing data, license-validation metadata) are described in our Privacy Policy. We do not use that information to train or improve any machine-learning model, and we will not begin doing so without first publishing a revised Privacy Policy and obtaining your express opt-in consent.

You agree not to send patient information to us in support correspondence, bug reports, or any other communication. If you nevertheless do so, we will delete it on recognition, document the deletion, and notify you, as set out in the EULA §4.4.

10. Intellectual property

The Sapience Med Offering, including all text, graphics, logos, the Software's compiled binaries, the Software's source code, all model weights and dictionaries bundled with the Software, our trademarks, and our trade names, is owned by Sapience Systems LLP or its licensors and is protected by U.K., U.S., and international intellectual-property laws. Nothing in these Terms transfers any ownership right to you.

Subject to your compliance with these Terms, you receive only the limited rights expressly granted in §7. All other rights are reserved.

You retain ownership of any content you create using the Software (for example, the clinical notes you generate). Because we never receive that content, no license to it is granted to us.

If you provide feedback, suggestions, or ideas about the Sapience Med Offering ("Feedback"), you grant us a non-exclusive, perpetual, worldwide, royalty-free license to use the Feedback for any purpose, including to improve the Sapience Med Offering. We will not represent Feedback as your endorsement without your consent.

11. Third-party services

The Sapience Med Offering uses third-party services for specific operational purposes: payment processing (Stripe, Inc.), infrastructure (Cloudflare, Inc.), transactional email (Postmark / ActiveCampaign LLC), and source-code hosting (GitHub, Inc.). The current list of sub-processors and the categories of data shared with each are in our Privacy Policy §7.

Your use of those third-party services through the Sapience Med Offering is governed by their respective terms of service and privacy policies, in addition to these Terms. We are not responsible for the practices of third-party services beyond our diligence in selecting and contracting with them and our obligations under applicable data-protection law.

12. Service availability, support, and updates

12.1 Availability

The Software runs entirely on your device and continues to function during any outage of our network-facing systems, with the limited exception that license validation must succeed periodically (typically once every several days) for the Software to remain in an active state. We design our license-validation endpoint and our update infrastructure to be resilient and we host them on Cloudflare's global network. We do not, however, offer a contractual service-level agreement (SLA) for uptime as part of the standard subscription. Enterprise customers who require an SLA may contact us for an enterprise contract.

12.2 Support

Active Subscribers may contact email support at team@sapience.systems. We will acknowledge support requests within two (2) business days (U.K. business days) and will work in good faith to resolve issues. Support is provided in English.

12.3 Updates

We may provide updates, patches, and new versions of the Software from time to time. Updates may be required for continued operation, for example to maintain compatibility with operating-system changes or to address security vulnerabilities. When the Software's auto-updater feature is enabled in a future release, updates will be delivered as cryptographically signed binaries verified locally on your device before installation; until then, updates are distributed manually via download from the Site.

We will not deliver an update that materially changes the data-handling architecture of the Software (specifically, the no-PHI-in-transit architecture described in our HIPAA Architecture Brief) without first publishing a revised version of these Terms, a revised Privacy Policy, and a revised HIPAA Architecture Brief and giving you at least 30 days' advance notice by email.

13. Suspension

We may suspend your access to the Service (and, by extension, the Software's dictation features) without prior notice if we reasonably believe that:

• You are in material breach of these Terms (including §8 Acceptable use);
• Your payment method has failed and we have completed the retry window described in §4.4;
• Your continued use poses a risk to the security, integrity, or availability of the Service or to another Subscriber;
• Suspension is required by valid legal process or by applicable law.

Where suspension is not based on a violation of §8 or applicable law, we will give you a reasonable opportunity to cure the underlying issue before suspending. We will restore access promptly once the underlying issue is resolved.

14. Term and termination

14.1 Term

These Terms take effect when you first agree to them and continue until your subscription ends and your access to the Service terminates.

14.2 Termination by you

You may terminate these Terms at any time by canceling your subscription (see §6) and uninstalling the Software.

14.3 Termination by us

We may terminate these Terms and your access to the Service:

• For your material breach of these Terms, with at least 14 days' advance written notice and an opportunity to cure unless the breach is not curable;
• Immediately, for a breach of §8 Acceptable use that we reasonably determine to be willful or to pose immediate harm;
• For repeated failures of your payment method (see §4.4);
• If we discontinue the Sapience Med Offering in your jurisdiction, with at least 60 days' advance notice and a pro-rata refund of any prepaid unused subscription fees;
• If required by applicable law or valid legal process.

14.4 Effect of termination

Upon termination, your right to use the Service ends, the Software's dictation features stop functioning, and your license-validation calls will return an expired status. Your local data files remain on your device under your control. Sections of these Terms that by their nature should survive (including §8, §9, §10, §15, §16, §17, §21, and this §14.4) survive termination.

15. Disclaimer of warranties

EXCEPT FOR ANY EXPRESS WARRANTIES WE GIVE YOU IN A SEPARATE SIGNED AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SAPIENCE MED OFFERING IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF TRANSCRIPTION, TITLE, AND NON-INFRINGEMENT.

THE SOFTWARE IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR CONDITION. THE SOFTWARE PRODUCES A TRANSCRIPTION OF YOUR VOICE; IT DOES NOT PROVIDE CLINICAL DECISION SUPPORT. ALL CLINICAL DECISIONS REMAIN YOUR PROFESSIONAL RESPONSIBILITY. YOU AGREE TO REVIEW ALL TRANSCRIBED OUTPUT FOR ACCURACY BEFORE COMMITTING IT TO A CLINICAL RECORD, BEFORE TRANSMITTING IT, OR BEFORE RELYING ON IT FOR ANY CLINICAL PURPOSE.

We do not warrant that the Software will be uninterrupted, error-free, or that it will meet your specific requirements. We do not warrant that the transcription will be free of errors, omissions, or mis-recognized terms; speech-recognition output requires clinician review.

Some jurisdictions do not allow the exclusion of certain implied warranties. Where the law of your residence prohibits such exclusion, the implied warranties are limited to the minimum permitted by that law.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Cap. OUR TOTAL CUMULATIVE LIABILITY TO YOU UNDER THESE TERMS, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE), WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SAPIENCE MED OFFERING IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
• Excluded damages. IN NO EVENT WILL WE BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR PROFESSIONAL LIABILITY ARISING FROM CLINICAL DECISIONS MADE BY YOU OR ANY THIRD PARTY ON THE BASIS OF TRANSCRIBED OUTPUT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply even if a remedy fails of its essential purpose. We have set our prices in reliance on these limitations of liability. The limitations form an essential basis of the bargain between you and us, and the Sapience Med Offering would not be provided to you in the absence of these limitations.

Carve-outs. Nothing in these Terms limits or excludes our liability for (a) fraud or fraudulent misrepresentation, (b) death or personal injury caused by our negligence, (c) any liability that cannot lawfully be excluded under the law of your residence (including consumer-protection statutes in the U.K., U.S. states, and the European Union), or (d) any other liability that cannot lawfully be excluded.

Some jurisdictions do not allow exclusion or limitation of certain damages. To the extent the law of your residence prohibits the limitations above, those limitations do not apply to you, but only to the minimum extent required by that law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Sapience Systems LLP, its partners, employees, contractors, and agents from and against any third-party claim, demand, action, or proceeding (and any related liability, damages, fines, penalties, costs, and reasonable attorneys' fees) arising out of or relating to:

• Your use of the Sapience Med Offering in violation of these Terms (including §8 Acceptable use);
• Your violation of any applicable law in connection with your use of the Sapience Med Offering, including HIPAA, 42 CFR Part 2, state medical-records laws, the General Data Protection Regulation, or any consumer-health-data law;
• A claim that any content you generated or transmitted using the Sapience Med Offering infringes the intellectual-property or privacy rights of any third party;
• Your gross negligence or willful misconduct.

We will promptly notify you of any claim covered by this section. You may control the defense and settlement of the claim, provided that you may not enter into a settlement that imposes any liability or obligation on us without our prior written consent. We may participate in the defense at our own expense with counsel of our own choosing.

18. Export control and sanctions

The Sapience Med Offering is subject to U.S. and U.K. export-control and sanctions laws. By using the Sapience Med Offering, you represent that you are not located in, under the control of, or a national or resident of any country to which the United States or the United Kingdom maintains a comprehensive trade embargo (as of the effective date of these Terms: Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine), and that you are not on any restricted-party list maintained by the U.S. Department of the Treasury Office of Foreign Assets Control, the U.S. Department of Commerce, or U.K. Office of Financial Sanctions Implementation. You agree not to export, re-export, or transfer the Software in violation of any applicable export-control or sanctions law.

19. Force majeure

Neither party is liable for a failure or delay in performance of these Terms (other than payment obligations) caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil disturbance, government action, internet or telecommunications outages, denial-of-service attacks, or failures of upstream infrastructure providers. The affected party will use reasonable efforts to mitigate the effect of the event and to resume performance as promptly as practicable.

20. Changes to these Terms

We may revise these Terms from time to time. For material changes — meaning any change to billing, automatic renewal, the refund policy, cancellation, our license-validation behavior, or the limitation of liability — we will (a) post the revised Terms with an updated "Effective date", (b) email Subscribers at the email address on the license record at least 30 days before the change takes effect, and (c) record the change in a change log at the end of this document.

If you do not agree to the revised Terms, you may cancel your subscription before the new Terms take effect; cancellation in those circumstances entitles you to a pro-rata refund of any prepaid unused subscription fee. Continuing to use the Sapience Med Offering after the effective date of a revision constitutes your agreement to the revised Terms.

For non-material changes (typographical corrections, clarifications that do not alter your rights or obligations), we may update these Terms without advance email notice; the updated "Effective date" at the top serves as notice.

21. Governing law and disputes

21.1 Governing law

These Terms are governed by the laws of England and Wales, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21.2 Disputes

The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising under or in connection with these Terms, except that:

• You may bring small-claims actions in your local jurisdiction where local consumer-protection law permits;
• Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual-property rights or confidential information.

21.3 No class actions; informal resolution

You agree that any dispute will be resolved on an individual basis and not as part of any class, consolidated, or representative action. This sub-section applies only to the extent permitted by applicable law; if any portion is unenforceable, the remainder remains in effect.

Before filing any formal claim, the parties agree to attempt to resolve the dispute informally for at least sixty (60) days by written correspondence sent to the contact addresses in §24.

22. Jurisdiction-specific provisions

22.1 California Subscribers — Automatic Renewal Disclosure

Pursuant to California Business and Professions Code §§ 17600–17606, the following disclosures apply to California Subscribers:

• Your subscription will renew automatically at the end of each billing cycle until you cancel.
• The recurring charge is $45.00 USD per month for the Monthly plan and $399.00 USD per year for the Annual plan, plus any applicable taxes.
• You may cancel before the next renewal date as described in §6. Cancellation can be performed online without contacting us by phone.
• You may obtain a copy of these Terms by emailing team@sapience.systems.

California Consumer Privacy Act and California Privacy Rights Act rights are described in our Privacy Policy §22.

22.2 New York Subscribers

Pursuant to New York General Business Law § 527-a, we have provided clear and conspicuous disclosure of the recurring nature, frequency, and price of the subscription in §4 above. You may cancel as described in §6. Free trials in New York are limited to 14 days. The state's "click-to-cancel" mandate is satisfied by the online cancellation method described in §6.

22.3 U.K. and E.U. Subscribers

If you are a "consumer" within the meaning of the U.K. Consumer Rights Act 2015 or the relevant E.U. consumer-protection directives, you have a 14-day cooling-off right beginning on the date you complete payment, during which you may cancel for any reason and receive a full refund. To exercise this right, email team@sapience.systems within 14 days of payment with the subject line "Cancel — cooling-off". If you commenced use of the Software's paid features (after the free trial expired) during the cooling-off period, we may deduct a pro-rata amount for the period of use. This right is in addition to, and does not replace, the refund rights set out in §5.

22.4 Australia (where applicable)

Where the Australian Consumer Law applies, our goods and services come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms purports to exclude any non-excludable right under the Australian Consumer Law.

23. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, the EULA, the HIPAA Architecture Brief, and any order form or written agreement we sign with you, constitute the entire agreement between you and us regarding the Sapience Med Offering and supersede all prior communications and proposals.
• No assignment by you. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, sale of all or substantially all of our assets, or by operation of law, with notice to you.
• Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and us.
• No third-party beneficiaries. These Terms are for the benefit of the parties only and do not confer rights on any other person.
• Severability. If any provision of these Terms is held unenforceable, the remainder will remain in full force and effect, and the unenforceable provision will be replaced by an enforceable provision that most closely matches the original intent.
• Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Notices. We will send legal notices to the email address on your account. You may send legal notices to us at the postal address in §24 with a courtesy email copy to team@sapience.systems.
• Headings and interpretation. Section headings are for convenience only and do not affect interpretation. The words "include," "including," and similar terms are not limiting.

24. Contact

Sapience Systems LLP Stoney Works 8 Stoney Lane London SE19 3BD United Kingdom Limited Liability Partnership No. OC454938

• General inquiries and billing support: team@sapience.systems
• Privacy inquiries: team@sapience.systems (subject line "Privacy")
• Legal notices: team@sapience.systems (subject line "Legal")
• Cancellation: in-app Manage subscription button (recommended — self-service, no contact needed), or team@sapience.systems with the subject line "Cancel"
• Refund requests: team@sapience.systems (subject line "Refund Request")
• Security-vulnerability disclosure: team@sapience.systems (subject line "Security")

Change log

These Terms are written to be enforceable, consistent with our Privacy Policy and EULA, and to honor the consumer-protection rights of clinicians using the Sapience Med Offering. If you find an inconsistency between these documents, tell us at team@sapience.systems; we treat consistency across our customer-facing documents as a matter of professional standards.